Sky Glass IPTV 4K strives to provide a smooth and high-quality streaming experience supported by reliable customer service. This policy explains how refunds, cancellations, and service concerns are handled, so you should know how the refund policy works before purchasing a subscription.
https://skyglassiptv4k.com/
General Policy
All subscriptions are for digital IPTV services. Once your account is activated and login details are provided, the service is considered in use.
Because of this, refunds are only offered in specific situations.
When You Can Get a Refund
1• We may issue a refund in the following cases:
2• If the service doesn’t work due to a technical issue on our side and our team cannot fix it within 24 to 48 hours.
3• If you were charged twice or made a duplicate payment.
4• If your subscription was never activated due to a system error after payment.
Requests outside these conditions—such as personal preference, internet problems, or device issues—are not eligible for refunds.
Subscription Package Deduction Rules
Sky Glass IPTV 4K offers flexible subscription plans to suit your needs, including:
1 Month
3 Months
6 Months
12 Months (1 Year)
If a refund is requested after the first 7 days of activation, the used portion of your subscription will be deducted based on the time you’ve already used.
Important Usage Policy
Any usage beyond 7 days within a billing month will be counted as a full month. This means the full monthly value of your plan will be deducted, even if you’ve only used part of that month.
How Deductions Work (Examples)
1 Month Plan:
If used for 10 to 20 days → Charged as a full 1-month subscription
Month Plan:
1 Month Plan:
If used for 10 to 20 days → Charged as a full 1-month subscription
3 Month Plan:
If used for 40 to 50 days → Charged as 2 months
6 Month Plan:
If used for 3 months → Charged for 3 months
12 Month Plan:
If used for 5 months → Charged for 5 months
Non-Refundable Situations
Reminds will not be provided if:
1• Your internet connection is slow or unstable.
2• Your device or app is not compatible.
3• You change your mind after activation.
4• Your account is suspended due to a violation of our terms.
5• Setup instructions provided by our support team were not followed.
Trial Option
If you don’t know how the service works on your device or network, we recommend trying a free or low-cost trial. This helps you test compatibility before committing to a full subscription.
How to Request a Refund
To request a refund:
1• Email us at support admin@skyglassiptv4k.com within 48 hours of your purchase.
2• Include your username, order ID, and reason for the request.
3• Our team will review your request within 2–3 business days. If approved, refunds will be processed to your original payment method within 5–10 business days.
Subscription Cancellation
1• You can cancel your subscription anytime before the next billing cycle to avoid renewal charges.
2• Once a billing period has started, it cannot be partially refunded.
Alternative Solutions
Instead of a refund, we may offer:
1• Extra subscription time to make up for service interruptions.
2• A replacement account if your current one isn’t working properly we will replace it with another account
3• Technical support to resolve any issues.
Contact Support
If you have any questions or need help, reach out to us:
Email: admin@skyglassiptv4k.com
Phone: +447462722604
Website: www.skyglassiptv4k.com
Our support team is available 24/7.
Policy Updates
We may update this policy at any time. Any changes will take effect immediately once posted on our website.